Terms of service

TERMS & CONDITIONS

Heidie’s Collections & Desire Lusty

1. Overview

Welcome to Heidie’s Collections & Desire Lusty. By accessing our website or purchasing from us, you agree to be bound by these Terms & Conditions, including all policies referenced herein.

These terms apply to all users of the site.

2. Business Identity

Heidie’s Collections & Desire Lusty operate in the State of Florida, United States. All transactions are processed in USD.

3. Eligibility

By using this website, you confirm that you are at least 18 years old and legally capable of entering into a binding contract.

4. Products & Usage Disclaimer

All products sold are for personal use only and are not intended to diagnose, treat, or cure any medical condition. Always follow product instructions and consult a professional if necessary.

5. Pricing & Availability

Prices are subject to change without notice. Product availability is not guaranteed. If an item becomes unavailable after purchase, we will offer a refund or store credit.

6. Final Sale & Hygiene Policy

Due to hygiene and safety standards, certain items are FINAL SALE and not eligible for return, exchange, or refund.

These include:

  • Underwear (panties, thongs)
  • Intimate lingerie and bodysuits
  • Hosiery
  • Beauty and intimate care products
  • Personal wellness products
  • Any opened or used items

Once an item has been opened or removed from its original packaging, it cannot be returned under any circumstances, except in cases of verified defects

7. Order Processing & Shipping

Orders are processed within 1–3 business days. Standard delivery typically takes 3–7 business days within the United States and Puerto Rico.

Expedited shipping options are available at checkout.

All orders are shipped discreetly in plain packaging

8. Payments

We accept:

  • Credit/Debit Cards
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Meta Pay

All transactions are processed securely. We do not store full payment card information.

9. Chargebacks & Fraud Protection

Fraudulent chargebacks or disputes after confirmed delivery violate these Terms.

We reserve the right to contest disputes using:

  • Shipping records
  • Tracking confirmation
  • Communication logs

Intentional misuse may result in account suspension or legal action

10. Privacy & Discretion

Customer privacy is a priority. Orders are shipped in discreet packaging, and all personal information is handled securely.

11. Limitation of Liability

We are not responsible for:

  • Improper use of products
  • Personal sensitivities or reactions
  • Indirect or incidental damages

Customers are responsible for proper product use.

12. Governing Law

These Terms are governed by the laws of the State of Florida.

13. Acceptance

By using this website or placing an order, you confirm that you:

  • Have read these Terms & Conditions
  • Agree to all policies
  • Accept Final Sale conditions