Refund policy

RETURN & REFUND POLICY

Heidie’s Collections & Desire Lusty

At Heidie’s Collections and Desire Lusty, we are committed to providing quality products and a trusted shopping experience. In accordance with applicable Florida retail practices, all return terms are clearly disclosed prior to purchase.

By placing an order, you agree to the terms below.

1. Return Window

Eligible items may be returned within 15 days of delivery.

After this period, all sales are considered final.

2. Return Eligibility

To qualify for a return, items must be:

  • Unused and unwashed
  • In original packaging
  • With all original tags attached
  • Free of stains, odors, or damage

We reserve the right to deny returns that do not meet these conditions.

3. Non-Returnable Items (Hygiene & Safety)

For hygiene and safety reasons, the following items are final sale and not eligible for return or exchange:

  • Underwear (including panties and thongs)
  • Intimate bodysuits
  • Lingerie with direct contact
  • Hosiery and similar garments
  • Beauty and intimate care products
  • Personal wellness products
  • Any personal-use items

These restrictions are standard in the industry and aligned with health and safety practices.

4. Damaged, Defective, or Incorrect Items

If your order arrives:

  • Damaged
  • Defective
  • Incorrect

You must contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Clear photos of the item
  • Packaging photos (if applicable)
  • Brief description of the issue

Approved cases may qualify for:

  • Replacement
  • Store credit
  • Refund

5. Refunds

  • Processed after inspection and approval
  • Issued to the original payment method
  • Shipping fees are non-refundable, unless the issue was our fault

6. Return Shipping

Customers are responsible for return shipping costs unless:

  • Item is defective
  • Wrong item was shipped

We recommend using a trackable shipping service.

7. Order Cancellations

Orders may only be canceled if they have not been processed or shipped.

8. Sale Items

Items marked as:

  • Sale
  • Clearance
  • Final Sale

are non-returnable.

9. Liability Disclaimer

We are not responsible for:

  • Improper product use
  • Personal sensitivities or reactions
  • Indirect or incidental damages

10. Agreement to Terms

By completing a purchase, you confirm that you:

  • Have read this policy
  • Agree to all terms
  • Understand that certain items are final sale