Return and Refund Policy

Return & Refund Policy – Heidie’s Collections

At Heidie’s Collections, your satisfaction is our priority. We want you to love every purchase, but we understand that sometimes things don't work out. Please read our Return & Refund Policy below, which includes Florida state laws regarding intimate wear returns.

1. Terms of Return

Time Frame: You have 15 days from the date of purchase to initiate a return or exchange for most items.

Condition: Due to health and hygiene regulations under Florida law, we are unable to accept returns or exchanges on intimate wear (such as bras, panties, shapewear, etc.) unless the product is damaged or defective.

Unopened and Unused Items: If the product is in its original, sealed packaging and has not been tried on, returns may be accepted. This applies to items where hygiene is a concern.

2. Reasons for Return

We accept returns in the following cases:

Damaged or Defective Products: If you receive an item that is defective or damaged, we will accept the return and provide a refund or exchange.

Wrong Item Received: If you received an incorrect item, we will assist with a return or exchange at no additional cost to you.

3. Florida Law on Intimate Wear Returns

Under Florida Statute 501.203, intimate wear, including bras, panties, and shapewear, is non-returnable unless it is defective or damaged. This ensures hygiene and safety for our customers. We can only process returns for intimate wear if:

The item is damaged or defective.

The item has not been worn or tried on, and the packaging remains sealed.

4. How to Initiate a Return

To initiate a return, follow these steps:

Contact our Customer Service team within 15 days of the purchase date at [Email Address] or [Phone Number].

Provide your order number, product details, a description of the issue, and a photo of the defect (if applicable) (e.g., defective, wrong product, etc.).

If the return meets Florida law requirements, we will provide a return shipping label and instructions.

5. Refund Process

Refund Terms: Once we receive and inspect the returned item, we will process a refund to your original payment method. Please allow 7-10 business days for the refund to appear, depending on your payment provider.

Shipping Fees: Original shipping fees are non-refundable unless the return is due to a defect, damage, or incorrect item being sent.

6. Exchange Options

If you received a damaged or incorrect item and would like an exchange, we will assist you! Contact our customer service team to process the exchange.

7. Contact Details

For assistance with your return or any questions, please reach out to us:

Email: heidie@heidiescollections.com

Website: heidiescollection.com

Customer Service Hours: 9 AM - 5 PM Eastern Time

Thank you for shopping with Heidie’s Collections! We strive to provide excellent service and appreciate your understanding of our return and refund policy.